19 Best Chat Operator Jobs (Work from Home)
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Remote work has become increasingly popular in the past few years, for understandable reasons. Some of the fastest-growing roles are chat operator jobs, where the worker provides customer support.
Despite the name, this role is conducted entirely through a text-based interface. So, you don’t need to worry about kids or pets making distracting noises as you work. This article will explore the job in more detail and provide a list of the best companies you may want to work with.
What Does a Chat Operator Do?
As a chat operator, you’ll resolve issues and provide helpful customer support using a text-based chat interface. This role will involve providing information on various products and services, answering customer questions, and troubleshooting various problems. A chat operator needs excellent customer service skills and the ability to type accurately and quickly.
How Much Can You Make as a Chat Operator?
The amount that you could earn working as a text chat operator will vary depending on your experience, location, and the company you choose to work for. As a benchmark, it’s helpful to know that most chat operators earn $10 to $25 per hour.
Best Chat Operator Jobs
There are three primary ways to find chat operator jobs: online job boards, company websites, and freelancing platforms such as Fiverr and Upwork.
If you’re interested in this type of work, it pays to be proactive to secure a role. Let’s look at some of the best companies to work with.
1. The Chat Shop
The Chat Shop is based in the UK, but they also hire operators from four US states: Florida, Georgia, Tennessee, and Texas.
They have high typing standards, and their text chat operators are expected to type 65 words per minute with an accuracy of 97%. After training, this requirement rises to 80 words per minute with the same level of accuracy.
In this role, you would be answering chat questions for various companies, and you may need to engage in up to three chat sessions simultaneously.
ModSquad has been operating as a remote working company since 2007. They won’t alter the role to bring you into an office, which can happen in this field.
A ModSquad agent is responsible for moderating many forms of web content, including forums, message boards, social media platforms, and more. The pay will vary depending on the type of project you choose to work on, and it tends to be a lower rate than other text chat jobs.
CrowdChat is based in Quebec, and the company hires remote text chat operators to work in English and French. The emphasis here is sales conversions and providing support. So, you may be educating potential customers on the benefits of a product or service to close a deal.
Some typical areas of interest include law, tourism, car dealerships, and more.
OutPLEX offers text chat support services to a wide variety of industries. The company hires bilingual workers, and if you can speak English and Spanish, they’ll relax the typing requirements.
This is a role for Windows users only at this time. OutPLEX provides both call and text chat support in the financial, retail, healthcare, broadband, and other sectors.
Support.com has been in business since 1997, and they have a solid reputation in the customer support sector. They have a well-established reach into a wide variety of industries and services, including government, fintech, entertainment, healthcare, video games, and many more.
The company offers both customer and technical support to these industries, and they rely on their text chat agents to get the job done. Some critical roles within Support.com are lead generation, technical support, customer retention, in-game moderation, and more.
Concentrix is a company that handles customer experience services for some of the best-known brands in the world. The primary focus of Concentrix is email inquiries and dealing with chat tickets promptly. They recruit freelancers regularly to work within their customer support teams.
To find out if they’re hiring, visit the Concentrix website, locate the “Work at Home Customer Service, Sales, & Tech Support” tab, click it, and you’ll find the available jobs. To work with Concentrix, you’ll need a reliable computer, a headset, a high-speed internet connection, and dual monitor use is encouraged.
As a LiveWorld chat agent, you’ll be the face of several well-known companies as they interact via direct messages with social media platforms. This role requires the agent to approve and reject posts, engage directly with customers, de-escalate problems, and more.
Because LiveWorld works almost exclusively with major corporations and their social media connections, it’s essential to have some prior experience in social channel engagement. This doesn’t need to be a previously paid position, but the company wants to hire people that understand how social media works.
8. SiteStaff Chat
SiteStaff is a prominent chat company that employs the services of fluent English-speaking and college-educated operators.
The work tends to be focused in sensitive industries, such as legal, home care, finance, senior care, and more. The company is always interested in hiring new talent. There are also a few positions at their offices in Denver.
As an e-moderator, you would be a content moderator for various online spaces. As an added bonus, you can work where and when you want, and the average weekly earnings are $375. The company pays you based on the number of high-value posts you make, and the more relevant content you create, the more you earn.
You can earn even more if you’re a creative person with good typing skills and a strong worth ethic. The only equipment you need for this role is a PC and a reliable internet connection.
10. Sitel Group
The Sitel Group hires part-time W2 and full-time employees to provide great customer service solutions to well-known global brands. Some jobs in the company do include a certain amount of phone work. But, potential employees can specify a preference for chat, social media, and email support services when applying for a job.
To work with the Sitel Group, you’ll need a laptop or desktop PC running windows, a USB headset, and a reliable high-speed internet connection. The average pay is $17 per hour, and the company doesn’t hire in three states: California, New York, and Washington.
TTEC assists well-known brands with online customer communications, support, and interactions with a combined approach that uses AI and humans.
The company hires people to join its global team of at-home support specialists to improve customer experiences. The company works in various industries, including healthcare, insurance, customer service, etc.
If you need certification to work in a particular field, TTEC will support you and pay for the training. To work with TTEC, you need a high school diploma or GED and a reliable high-speed internet connection.
Having previous customer service experience is helpful, but it’s not a requirement for every role. Training is provided. The company doesn’t hire people living in Alaska, California, and Hawaii.
12. ECS Virtual Support
ECS Virtual Support is a leading telecom agency that specializes in connecting its customer service agents with industries and brands that need their assistance. This includes some well-known luxury and fortune 500 companies.
ECS Virtual Support has a diverse client base that requires 24/7 customer support, giving agents some freedom to set their own schedules. There is no maximum work cap, and a chat operator fully controls their earning potential.
To work with the company, you must be at least 18 years old, have a GED or HS diploma, and submit to a voice assessment, drug test, technology check, and background check.
Each position’s hardware and software requirements will vary, but you’ll always need a home computer, a reliable internet connection, and a quiet workplace.
Arise works differently from most other home phone and text chat opportunities. This is a support platform that several customer service companies outsource to for an improved customer experience.
To work with Arise, you need to register and create a micro call center in your home. You’ll work as an independent contractor, and Arise charges $39.95 per month to use their support platform. There is no trial period to test if you like the platform, and the working model is similar to Upwork.
These may seem like drawbacks, but Arise posts jobs that allow you to connect with and work for big companies. Because Arise charges for these services, they keep the standard high, and there’s plenty of work available.
Ginger is a support company teamed with Headspace, a mediation and well-being app. This is a remote working opportunity to teach users therapy and stress management techniques. So, this opportunity is only available to licensed medical health professionals with formal training and experience.
As the world’s largest online retailer, it should come as no surprise that Amazon hires chat agents that speak multiple languages worldwide.
The company will supply you with the gear you need to work, and if you don’t have a great computer setup, this is a great way to get started.
You only need the desire to provide good customer support for Amazon goods and services and a reliable internet connection. This role will require the operator to answer service calls too, so this may not be a good fit if you don’t have a quiet place to work.
Zapier is unique on our list because the company offers its workers a generous benefits package, including ongoing support, paid time off, and more. As you can imagine, the workforce is very happy, they stay with the company, and openings are rare.
When Zapier does hire “Customer Champions,” there tends to be a lot of competition for the limited positions. If you’re lucky, you’ll provide technical support to Zapier software users via text chat or email.
Apple is one of the best-known brands in the world, and they tend to do things a little differently than other companies. This extends to their in-house full-time chat support positions that come with benefits.
As an Apple At-Home Support Advisor, you’ll provide customer support for Apple products, software, and other apps.
Some people join the team hoping to move up in the company, but this is unlikely. But, if you want a good support job with extra benefits, this is a great opportunity if they’re hiring.
Smith.ai is a company that offers support services to small to mid-sized companies that need to manage their customer contact on the phone and via the internet.
Many of these companies don’t have the infrastructure to support their customers. Smith.ai hires part-time and full-time virtual support advisors to take phone calls and reply to email and text chat messages.
The employees can be more accurately described as virtual assistants, and they’re entitled to healthcare benefits. Smith.ai has an excellent reputation, and they work in various fields, including law, e-commerce, tech companies, and more.
Site123 is an Israel-based website-building platform that hires Sales Chat Specialists. In this role, you would help customers with their website creation questions. You’ll need some web development knowledge and familiarity with computer languages.
This is a global company, and fluency in multiple languages is helpful. That said, the majority of Site123 business is conducted in the U.S. As a Site123 Sales Chat Specialist, you’ll increase sales, build relationships and answer technical questions.
How to Find Chat Operator Jobs
There are several ways to find and apply for text chat operator jobs. There are job boards like FlexJobs, and platforms such as Indeed. The actual qualifications will vary greatly from industry to industry, but some aptitude with computers is essential.
All applicants must demonstrate good communication skills, the ability to solve problems, and how to maintain calm and professional under pressure.
Many companies require a high school diploma, technical skills, residence in specific locations, and customer service experience to qualify for a support role. Let’s look at four tips that can help you to secure a job in this field:
1. Use “Remote” When You Search for Jobs
Many of these support companies advertise their jobs specifically as “remote” work. So, you need to use “remote” as a job or location filter to find the work-at-home opportunities. If your site doesn’t have a “remote” job filter, use it as a search term in the main search bar instead.
2. Search the Job Description
Some customer support jobs are text chat only, and others may include other forms of communication or ancillary tasks. Without a thorough job search, it can be hard to parse a generic job term such as “Customer Service Agent.”
This is further complicated because many jobs require support staff to assist customers via email and phone too. If you want a text chat-only position, use CTRL + F on PC and COMMAND + F on Mac for the terms “chat” and “phone” to quickly find what you want and don’t want.
3. Use These Job Listing Sites
Three job listing sites offer the best job opportunities for remote text chat workers. They are:
- LinkedIn: This is a part job search and part social media networking site. To get the best out of this site, it’s essential to create a strong profile. When you’re ready to search for work, you can make multiple applications with a few clicks and set an alert when a job that meets your criteria is posted. Most people think of LinkedIn as a professional networking platform, but many people find remote jobs on this site.
- FlexJobs: This is a job site that specializes in remote working opportunities. Every job ad has been hand-screened to ensure it’s a legitimate opportunity. There’s a monthly fee to use FlexJobs, but this keeps many time wasters away, and the quality is higher than many other job sites. You can browse job ads for free but only see the specific details when you sign up for the site.
- Indeed: This is one of the largest job aggregation sites online, and they have many remote chat support working opportunities. Because Indeed is very large, it can take some time to sift through the vast number of job postings to find what you want. If you’re looking for a job working with one company instead of working freelance with an agency, this is a great place to find the ideal job.
4. Use the Correct Search Terms
Chat support jobs tend to have several different names, yet they are pretty much the same role when you look at the job. Let’s look at some of the most common terms alphabetically to help you find those positions.
- Chat Agent
- Chat Jobs
- Chat Moderators
- Chat Support Agent
- Customer Service
- Customer Support
- Home Chat Agent
- Live Chat Agent
- Live Chat Operator
- Online Support Specialist
- And the ever-popular, generic term “work-from-home chat jobs.”
Using some or all of these terms in job searches may help you find a position you may have overlooked.
Final Thoughts on Chat Operator Jobs
Online text-based chat has become the preferred online contact support choice for customers and businesses providing goods and services. So, the demand for these jobs is set to rise, and at this time, AI is not sufficiently advanced to fill these roles.
There are many part-time and full-time jobs, but finding the right job to meet your needs can take a while. Building a career in this field is possible, and the pay rate will rise based on your performance and experience. If you have good communication skills, a strong work ethic, and a desire to solve problems, chat operator jobs may be the ideal role for you.
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